Frequently Asked Questions

Materials & Quality

All our charms are made of high-quality stainless steel and 18k gold plating. They are 100% nickel-free, hypoallergenic, and safe for sensitive skin. Our jewelry is designed to be waterproof and tarnish-resistant, so you can wear it every day without worries.

Shipping & Delivery

All orders are processed and shipped within 24 hours after purchase. We ship worldwide from our main warehouse. Standard delivery usually takes 3-7 business days, depending on your location. You’ll receive a tracking link as soon as your order has been shipped. Shipping costs start from €3.99, and orders above 40€ qualify for free shipping.

Orders & Returns

We want your shopping experience to be completely worry-free. If your order arrives damaged or if you receive the wrong item, you can easily return it and we’ll provide you with a replacement or a full refund.